To provide reliable and professional service, we have established the following Delivery Policy to explain our process, timelines, and requirements.

Once your delivery request is submitted HERE, our team will review it and evaluate scheduling availability based on current operational workload. You will be contacted with an estimated delivery timeframe. Please note that this estimate may change or vary depending on operational needs.
Once the delivery schedule is finalized, our team will reach out to you with the official confirmation details, which will be sent either by text message or email.
Delivery Timeframe

• Deliveries are typically completed within 3 to 5 weeks after submission of the delivery request.
  
  
  
• While our team will make every reasonable effort to accommodate timing preferences, specific delivery dates cannot be guaranteed and should not be considered a commitment.
  
  
  

Payment Requirement

• All services must be paid in full prior to scheduling delivery.
  
  
  
• If final payment has not been received, the delivery cannot be scheduled or confirmed under any circumstances.
  
  
  

Scope of Delivery

• Deliveries will be completed strictly based on:
  
  
  
  • The service requested
    
    
    
  • The approved scope
    
    
    
  • The adjuster’s estimate and delivery confirmation
    
    
    

Day of Delivery

• Upon completion of the delivery, the Project Lead will provide:
  
  
  
  • A delivery ticket confirming the items delivered
    
    
    
  • A customer satisfaction survey
    
    
    

We kindly ask for your assistance in completing the survey, as your feedback helps us continuously improve our service.
Partial Deliveries

• Partial deliveries are not permitted under any circumstances.
  
  
  
• This policy is in place to maintain our standards for service quality, accountability, and operational control.
  
  
  

We appreciate your understanding and cooperation with this policy. These guidelines allow us to serve you more efficiently, professionally, and consistently, while preserving a strong and respectful business relationship.

​Policy 1.0 Lyons Restores by Arrow Jan 2026