PICK-UP AND DELIVERY

Every order is picked up under the supervision of an Arrow Fire and Water project manager. All items are loaded into a clearly-marked Arrow vehicle for transportation to the processing plant. On-site secured storage is part of each customer order. Typically, a customer will have all their items returned in 90 to 120 days or much sooner depending on the severity of the damage to the home. Certain seasonal changes may require that some items are called out early (such as coats and sweaters). Arrow will accommodate each request in as timely a fashion as possible and will deliver the entire order as soon as the customer is ready.